The Open Cybernetics & Systemics Journal

2015, 9 : 986-991
Published online 2015 August 31. DOI: 10.2174/1874110X01509010986
Publisher ID: TOCSJ-9-986

Evaluation on Service Ability of Agri-Food Supply Chain

Liu Qiao , Zhao Dawei and Shen Xin
Management School, Harbin University of Science and Technology, Harbin, Heilongjiang, 150080 China.

ABSTRACT

This study aims to develop a comprehensive framework to evaluate the service ability of agri-food supply chain based on Chinese food industry. We develop an evaluation index system with five aspects resepectively, transportation, wareshousing & storage, customer response, distribution and information level. With analytic hierarchy process to identify the weight of each index, we apply fuzzy comprehensive evaluation method to evaluate the overall system. A numberic example shows that the evaluating system can be applied not only for agricultural enterprises to select cold chain service suppliers, but also for these suppliers to analyze their own service ability to identify the oppertunities for improvement.

Keywords:

Agri-food, fuzzy comprehensive evaluation, service ability, supply chain.